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Become an expert in central reservations management using ResRequest. This comprehensive online course teaches you how to manage the entire booking lifecycle. You will learn to navigate the system, build complex multi-itinerary trips, and leverage CRM tools to create personalized guest experiences. By the end of this course, you will be able to maximize lodge occupancy, manage client folios accurately, and generate data-driven reservation reports.

Target Audience


  • Reservation Agents wanting to speed up their booking workflows.
  • Travel Consultants managing complex guest itineraries.
  • Inbound Tour Operators coordinating lodge bookings.

Course Prerequisites


  • Basic computer literacy and internet navigation skills.
  • A foundational understanding of hotel or safari lodge booking concepts.

Learning Objectives


  • Navigate the ResRequest workspace and customize your dashboard.
  • Use the three primary calendars to check availability instantly.
  • Process complex reservations with multiple stops and custom folios.
  • Track guest preferences and travel histories using CRM tools.
  • Generate vital arrival, departure, and occupancy reports.

Course Curriculum

    • Moving around in ResRequest 00:06:00
    • Change Your Password 00:06:00
    • Set your landing page Details Unlimited
    • Environment Switcher Details Unlimited
    • My Notebook Details Unlimited
    • My Preferences Details Unlimited
    • My Workspace Details Unlimited
    • Forgot Password Details Unlimited

Course Instructors

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Skill Point Academy
Skill Point Academy

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Need help? Call our award-winning support team 24/7 at (480) 505-5050

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